Visit Site Map
 
 
     
Initial Contact    
If you have ever contacted us by e-mail, telephone, or fax, to what level:    
    1= Poor   6= Excellent
Where you greeted professionally & politely?  
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Were you happy with the response you received?  
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Where you happy with the speed of our response?  
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Were your queries dealt with efficiently?  
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If information was requested, did it arrive in a timely fashion?  
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Please rate your overall impression of our initial contact performance  
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Service Visits    
If we carried out a service visit, to what level:    
    1= Poor   6= Excellent
Was the engineer professional in his manner?  
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Were you satisfied with the speed of our response time?
  
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Was the engineer polite & friendly?
  
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If you had any questions were they answered to your satisfaction?
  
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Did the engineer solve your problem?  
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Was any required follow-up action carried out in a timely fashion?  
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Please rate your overall impression of our performance in relation to Service Visits.
  
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Seminars and User Meetings
    
If you have attended one of the above meetings:
    
    1= Poor   6= Excellent
Was the team knowledgeable about the products?
  
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Were the presentations informative and instructive?
  
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Was the venue suitable (e.g. good location, enough space)?
  
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If training was provided, was it appropriate for the day?
  
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Was the seminar or user meeting well organised & conducted in a professional manner?
  
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Would you consider attending any future seminars or user meetings?
  
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Please rate your overall impression of our performance in relation to Seminars & User Meetings
  
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6
     
Logistics
    
If you ordered and received goods from us:
    
    1= Poor   6= Excellent
How did you rate the service that the team provided from initial order to receipt of goods?
  
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How do you rate the estimation of delivery date?
  
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To what level did the goods supplied meet with your expectations?
  
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How sufficient and intact was the packaging?
  
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To what level did the delivery note cover all supplied products?
  
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Was our team courteous, efficient and helpful in their communication?
  
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How effectively did our team deal with any queries or problems that arose?
  
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Please rate your overall impression of our performance in relation to Logistics.
  
2
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6
     
Training
    
If you received product training from us:
    
    1= Poor   6= Excellent
How informative and instructive was the training?
  
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6
Were the trainer(s) knowledgeable about the product(s)?
  
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Were the presentation(s) / training notes informative & instructive?
  
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Do you feel that the training was successful?
  
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Please rate your overall impression of our performance in relation to Training.
  
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Overall Impression and Improvements
    
    1= Poor   6= Excellent
Please rate your overall impression of our organisation
  
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If you have any comments regarding the company or if you would like to see any improvements to our service, we would like to hear your views. Please use the space below to make any comments (which will be treated in the strictest confidence).

    
     
Name: Position:
       
Hospital: Department:
       
Address:    
       
Tel: E-mail:    
       
  Would you like us to contact you to discuss the above comments?


 
       
What method of contact would you like us to use?






 
   
 
 
Cross Technologies plc, 5 Lakeside Business Park, Swan Lane, Sandhurst, Berkshire, GU47 9DN Tel: +44 (0) 1252 749 500
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